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Shipping policy

Shipping
  1. Chroma will ship the best commercial option or UPS at our discretion.
  2. All Shipments are F.O.B. Chroma Factory and insurance will be added to all shipments unless specifically requested to do otherwise. For F.O.B. Chroma Factory shipments, title transfer occurs at Chroma’s Dock. Customer is responsible for collecting claims from Freight Company in the event of loss or damage during transit.
  3. Every effort will be made to process your order expediently and meet customer desired delivery schedules. However, lead times vary based on numerous conditions, and are subject to change. Units quoted as “stock” will ship in approximately 3-5 business days.
  4. Chroma cannot accept fines, discounts, or other negative financial impacts for late shipments.
  5. Chroma reserves to the right to ship all orders as “partial” if some inventory items are missing and require backorder.
  6. Chroma may to charge a holding fee in situations where product is ready for shipment but the customer does not authorize shipment within 30 days.
  7. All instruments should be tested when they are received. If they fail to operate properly, or are damaged in any way, a claim should be filed immediately with the carrier. The claim agent should obtain a full report of the damage, and a copy of this report should be forwarded to us by fax (949 600 6401) or E-mail. CHROMA will prepare an estimate of repair cost and repair of the instrument(s) when authorized by the claim agent. Please include model number and serial number when referring to the instrument.