Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
A Return Materials Authorization (RMA) number is required for all items returned to Chroma. Please call 1-949-600-6400 to obtain an RMA number. The RMA number is assigned to aid us in tracking your instrument. No returns will be accepted without a valid RMA number on the outside of the return package. Customers will be responsible for freight charges on all items.
Refunds (if applicable)
Except as otherwise noted in this document, all approved returns will receive credit toward future purchases only. All approved returns may be subject to a 25% restocking fee.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@chromausa.com and send your item to: 19772 Pauling, Foothill Ranch CA 92610, United States.
Shipping
To return your product, you should mail your product to: 19772 Pauling, Foothill Ranch CA 92610, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Â
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
A Return Materials Authorization (RMA) number is required for all items returned to Chroma. Please call 1-949-600-6400 to obtain an RMA number. The RMA number is assigned to aid us in tracking your instrument. No returns will be accepted without a valid RMA number on the outside of the return package. Customers will be responsible for freight charges on all items.
Refunds (if applicable)
Except as otherwise noted in this document, all approved returns will receive credit toward future purchases only. All approved returns may be subject to a 25% restocking fee.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@chromausa.com and send your item to: 19772 Pauling, Foothill Ranch CA 92610, United States.
Shipping
To return your product, you should mail your product to: 19772 Pauling, Foothill Ranch CA 92610, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Â
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.